the cedar ledge

# Call Center Stress Recognition with Person-Specific Models

Date: March 27 2020

Summary: Assessment of stress in call center employees using skin conductance sensors to measure SCR/EDA.

Keywords: ##bibliography #eda #mit #affectivecomputing #medialab #stress #archive

# Bibliography

J. Hernandez, R. R. Morris, and R. W. Picard, "Call Center Stress Recognition with Person-Specific Models," in Affective Computing and Intelligent Interaction, vol. 6974, S. D’Mello, A. Graesser, B. Schuller, and J.-C. Martin, Eds. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011, pp. 125–134.

They had a small cohort of nine individuals working at a call center using skin conductance sensors to measure EDA. They used exponential smoothing and chose a smoothing factor, $\alpha$, of $0.8$ – it was unclear why this was chosen. They also elected to normalize the skin conductance signals on each individual between $0$ and $1$ to reduce variability between the cohort members.