the cedar ledge

Call Center Stress Recognition with Person-Specific Models

Date: March 27 2020

Summary: Assessment of stress in call center employees using skin conductance sensors to measure SCR/EDA.

Keywords: ##bibliography #eda #mit #affectivecomputing #medialab #stress #archive

Bibliography

J. Hernandez, R. R. Morris, and R. W. Picard, "Call Center Stress Recognition with Person-Specific Models," in Affective Computing and Intelligent Interaction, vol. 6974, S. D’Mello, A. Graesser, B. Schuller, and J.-C. Martin, Eds. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011, pp. 125–134.

Table of Contents

  1. How To Cite
  2. References
  3. Discussion:

They had a small cohort of nine individuals working at a call center using skin conductance sensors to measure EDA. They used exponential smoothing and chose a smoothing factor, α\alpha, of 0.80.8 – it was unclear why this was chosen. They also elected to normalize the skin conductance signals on each individual between 00 and 11 to reduce variability between the cohort members.

How To Cite

Zelko, Jacob. Call Center Stress Recognition with Person-Specific Models. https://jacobzelko.com/03272020083421-call-center. March 27 2020.

References

Discussion:

CC BY-SA 4.0 Jacob Zelko. Last modified: May 19, 2024. Website built with Franklin.jl and the Julia programming language.