Date: March 27 2020
Summary: Assessment of stress in call center employees using skin conductance sensors to measure SCR/EDA.
Keywords: ##bibliography #eda #mit #affectivecomputing #medialab #stress #archive
J. Hernandez, R. R. Morris, and R. W. Picard, "Call Center Stress Recognition with Person-Specific Models," in Affective Computing and Intelligent Interaction, vol. 6974, S. D’Mello, A. Graesser, B. Schuller, and J.-C. Martin, Eds. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011, pp. 125–134.
They had a small cohort of nine individuals working at a call center using skin conductance sensors to measure EDA. They used exponential smoothing and chose a smoothing factor, , of – it was unclear why this was chosen. They also elected to normalize the skin conductance signals on each individual between and to reduce variability between the cohort members.
Zelko, Jacob. Call Center Stress Recognition with Person-Specific Models. https://jacobzelko.com/03272020083421-call-center. March 27 2020.